Shipping & Delivery

Delivery Signature will be required for orders exceeding $100 (if applicable) unless requested otherwise by the customer (customer will then assume liability of any lost or stolen shipments as a result). Customer also assumes liability for any additional charges for having to re-deliver product when customers are not available to sign on initial delivery attempt.

Orders will be re-credited for the full amount of both the product and any shipping fees incurred as a result of any of the following instances:

• The order was cancelled before shipment by the customer and rejected at time of delivery
• The order was shipped erroneously by Knoxlabs
  

Knoxlabs is based in Los Angeles, CA and ships merchandise worldwide. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

We ship brand new products. Knoxlabs is not responsible for any damage done to the product in the shipping process. If the packaging is damaged upon reception, it should be handled with the corresponding carrier by the customer.

International Purchases:

Due to the Covid-19 pandemic, international postal services have been disrupted, causing delays and/or lost shipments. If your package is lost due to your local postal service provider or has been returned back to us for reasons outside of our control, unfortunately, we will not be responsible and will not be able to refund.

Additional import duties may apply on orders based on the recipient's country’s laws and regulations. Customers are responsible for paying them.